FM Expo Saudi is delighted to be working in partnership with the Middle East Facilities Management Association (MEFMA) to deliver an evening of CPD certified workshops on some of the biggest issues facing Saudi Arabia’s facilities management industry.
Please note that due to the international nature of the show all sessions will be presented in English
Enhancing the performance of your FM provider through KPIs and SLAs
- How to measure and improve performance with KPIs and SLAs
- Aligning your SLAs with the objectives of the business
- Determining whether deliverables of the SLA can be linked to your KPI'S
- Benchmarking services and establishing world class standards
CAFM/CMMS technology for the FM market
- CAFM and CMMS abbreviations
- On-premise vs Cloud
- Change Management
- Understanding your requirements
- Best of breed and Integration
- Case Study
How to use exceptional customer service as a differentiator in FM
- What is Customer Service?
- Customer Service is important in any industry, Case Study: Hotel Industry
- Perceived Current Customer Service in FM
- Interactive Exercise: Hotel vs. Residential Building Touchpoints – understanding the gaps
- What are future expectations in FM in Customer Service?
- Action Plan – how to make it happen for the future?